退款政策
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hjdblinds@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hjdblinds@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hjdblinds@gmail.com.
Refund policy
Last updated: June 25, 2026
Because many HJ Decor products are made to your selected size and options, custom window treatments are not eligible for return or refund unless they arrive damaged, defective, or made incorrectly according to the confirmed order details.
Return requests
For eligible non-custom items, you may request a return within 30 days of delivery. Items must be unused, uninstalled, in their original packaging, and accompanied by proof of purchase. To start a request, email info@hjdecor.us.
Custom orders
Custom orders enter production based on the measurements and options submitted at checkout. Please review all measurements, mount types, colors, fabrics, and controls before ordering. Measurement errors submitted by the customer are not considered product defects.
Damage or defects
If your order arrives damaged or defective, contact us within 7 days of delivery with your order number and clear photos. We will review the issue and, when approved, arrange a repair, replacement, or other appropriate resolution.
Cancellations
Contact us as soon as possible if you need to change or cancel an order. Once a custom item has entered production, changes and cancellations may not be available.